Devices and accounts
FunctionOne manages laptops, phones and accounts for staff across several offices, with the same support at each location.
IT support
FunctionOne's IT support and monitoring for organizations
FunctionOne's proactive support and monitoring service covers devices, accounts, networks and backups for mid-size and large organizations. FunctionOne watches systems and acts first instead of waiting for a ticket, and it runs offices, laptops, phones, servers and cloud from one control point. The service reports to leadership with clear owners and next steps.
Book a security assessment
We'll review your systems and accounts, then agree scope and response rules with you before anything is switched on.
We use your details only to arrange your assessment.
What does FunctionOne's proactive support and monitoring include?
FunctionOne's proactive support and monitoring service covers the systems that keep mid-size and large organizations running.
Network and servers
FunctionOne runs the network and servers from one control point.
Cloud systems
FunctionOne manages cloud systems alongside offices, laptops, phones and servers, from the same control point.
Backups
FunctionOne manages backups as part of the service.
Security monitoring
FunctionOne security analysts watch connected systems around the clock and act within response rules the client approves.
Monthly reporting
FunctionOne sends leadership a monthly summary with owners and next steps, plus a regular security review.
Multi-office support
FunctionOne supports staff across several offices with the same service at each location.
Co-managed option
FunctionOne offers fully managed IT, or co-managed support alongside an in-house IT team.
Why does FunctionOne's monitoring matter?
A joint Cybersecurity Advisory from the FBI and CISA, numbered AA23-320A and issued in 2025, describes attackers calling IT help desks and posing as staff to get passwords and multifactor sign-in tokens reset. FunctionOne's proactive support and monitoring service watches accounts and devices.
Tech and customer support fraud, in which a criminal poses as technical support, drew 47,794 complaints and 2.13 billion dollars in losses in 2025, up from 36,002 complaints and 1.46 billion dollars in 2024, according to the FBI IC3 2025 Internet Crime Report, published in 2026. These complaints include individuals and businesses nationwide. FunctionOne's security assessment reviews systems and accounts before monitoring begins, so a business knows what is being watched and why.
CISA's Cross-Sector Cybersecurity Performance Goals 2.0, published in 2025, calls for a regularly updated inventory of organizational assets.
How does FunctionOne start proactive support and monitoring?
FunctionOne follows a clear process before monitoring begins.
Security assessment
FunctionOne reviews systems and accounts as the first step for each new client.
Agreed scope
FunctionOne and the client agree on scope and response rules before anything is switched on.
Monitoring begins
FunctionOne monitors devices, accounts, network, backups and cloud from one control point and acts first instead of waiting for a ticket.
Security response
Security analysts watch connected systems around the clock and contain issues only within the approved response rules.
Monthly reporting
FunctionOne sends leadership a monthly summary with owners and next steps, along with a regular security review.
Fully managed or co-managed IT with FunctionOne
FunctionOne offers two ways to work.
| Fully managed IT | Co-managed IT |
|---|---|
| FunctionOne runs all IT functions | FunctionOne works beside an in-house IT team |
| Suited to organizations without a large internal IT team | Suited to organizations with an existing IT team wanting added support |
Who is FunctionOne's proactive support and monitoring for?
This service fits established organizations with more at stake than a help desk can manage alone.
Mid-size and large organizations
FunctionOne works with established organizations that have outgrown a basic help desk.
Leaders who report upward
FunctionOne supports leaders who report to a board, insurer, auditor or parent company.
Multi-office teams
FunctionOne supports staff across several offices with the same service at each location.
High-stakes operations
FunctionOne supports organizations running high-stakes operations that need systems watched closely.
Frequently asked questions about FunctionOne's IT support
What does FunctionOne's proactive support and monitoring service include?
FunctionOne's proactive support and monitoring service covers devices, accounts, network, backups and cloud systems for mid-size and large organizations. FunctionOne monitors these systems and acts first instead of waiting for a ticket, and it reports to leadership with a monthly summary and clear next steps.
Does FunctionOne work with an existing IT team?
FunctionOne offers fully managed IT, or co-managed support that works beside an in-house IT team. An organization can choose the option that matches its current staff and internal capacity.
How does FunctionOne get started with a new client?
FunctionOne begins each engagement with a security assessment, reviewing systems and accounts before agreeing on scope and response rules. Monitoring and support start only once those rules are approved, so a client knows what is being watched and how FunctionOne will respond.
Does FunctionOne support organizations with more than one office?
Yes. FunctionOne supports staff across several offices with the same proactive support and monitoring service at each location. Devices, accounts, network, backups and cloud systems run from one control point.
How often does leadership hear from FunctionOne?
Leadership receives a monthly summary from FunctionOne along with a regular security review. These reports name owners for open items and lay out next steps.
How does FunctionOne respond to a security issue?
Security analysts at FunctionOne watch connected systems around the clock and contain issues only within response rules the client approves in advance. Those rules are agreed during the security assessment, so containment stays within limits a client has already accepted.
Where are FunctionOne's offices located?
FunctionOne has offices at 6216 Thompson Road in Syracuse, New York, open since 1992, and at 401 East Jackson Street in Tampa, Florida. Both offices currently share the same phone number, 315-437-6714, for clients in either location.
Does FunctionOne use AI as part of its support?
FunctionOne uses AI for behavior analytics and threat intelligence, and analysts confirm findings before acting within approved rules. FunctionOne also uses phishing email monitoring, stolen password alerts, multifactor sign-in checks and payment request checks to defend against AI-driven attacks.
Sources
- FBI and CISA, Joint Cybersecurity Advisory AA23-320A, 2025
- FBI IC3, 2025 Internet Crime Report, 2026
- CISA, Cross-Sector Cybersecurity Performance Goals 2.0, 2025